Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
Since our products are made-to-order, production typically takes 2-7 business days. Shipping times vary by location: domestic orders usually arrive within 3-5 business days after production, while international orders may take 7-14 business days.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email so you can monitor your package's journey.
Products & Quality
What are your products made of?
We use high-quality materials for all our print-on-demand products. Each product page includes specific material details and care instructions.
How do I care for my items?
Care instructions vary by product type. Generally, we recommend washing apparel inside-out in cold water, avoiding bleach to preserve the vibrant prints, and air-drying. Specific care details are included with each order.
What if my item doesn't fit or I'm not satisfied?
We want you to love your purchase! Please review our Returns & Exchanges policy for details on how we handle sizing issues and product concerns.
Customization & Design
Can I request custom designs?
While our current collection features science-themed designs, we're always exploring new ideas. Feel free to contact us with your suggestions!
Are your designs exclusive to Beautiful Turbulence?
Yes! All our designs are created specifically for Beautiful Turbulence, featuring unique science and turbulence-inspired artwork.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout system.
Is my payment information secure?
Yes. We use industry-standard encryption and secure payment processing to protect your information. We never store your complete payment details.
Contact & Support
How can I contact customer support?
You can reach us through our Contact page. We typically respond within 24-48 hours during business days.
Can I cancel or modify my order?
Because we begin production quickly, please contact us immediately if you need to make changes. We'll do our best to accommodate requests, but once production has started, modifications may not be possible.